Regional Director of Customer Solutions and Technical Service

Solenis is a global provider of water and hygiene solutions. The Regional Director of Customer Solutions and Technical Service leads regional commercial and service operations, managing customer growth, retention, profitability, and service excellence. The role oversees District Managers and field teams while aligning sales and service strategy, operational execution, financial performance, and customer outcomes.

Responsibilities:

• Promote a culture of safety by actively promoting EHS policies, procedures, and best practices
• Lead, coach, and develop District Managers and Field teams to drive a unified culture of service excellence and customer retention/growth
• Advance talent capability across commercial engagement, service, and product/application expertise
• Reinforce a culture built on safety, accountability, customer impact, and continuous improvement
• Train and engage team members, make joint calls, and ensure strategy/program alignment
• Implement strategy and deliver financial performance for the region
• Lead the identification and pursuit of new business opportunities, including account analysis and development of new account P&L models to support end-to-end customer acquisition
• Partner closely with Sales Leaders, Key Account Teams, and Sectors to ensure service insights strengthen retention, renewals, and customer experience
• Gain new customers consistent with regional strategy and sector growth plans. Update and grow sales funnel
• Build service-driven commercial motions that align with the customers' needs and delivery value
• Train and engage team members, make joint calls, and ensure program compliance
• Launch new products and promotions across region
• Conduct sales calls and perform site visits to monitor program performance and customer satisfaction
• Improve field performance metrics and align with commercial goals for the organization to deliver profitable growth
• Partner with sales to lead national equipment rollouts, multi-site implementations, and complex service projects
• Ensure consistent delivery against SOPs, SLAs, and customer expectations across all regions for customer loyalty and retention improvement
• Deliver business plan targets including revenue, gross profit, costs, new product, and new customer growth. Manage regional expense budget
• Contribute to GM$ expansion by improving attachment rates, renewals, route density, and service-led efficiency
• Own service budget performance, cost to serve vs Net Sales, fleet and asset cost management, and SG&A productivity
• Use data to identify performance gaps and cost improvement opportunities

Requirements:

• Bachelor's degree in business, Operations, Engineering, or related field
• 10+ years of commercial experience
• 5+ years leading large teams
• 10+ years' experience collaborating closely with sales, service, and commercial teams
• Experience in B2B chemicals, food service, retail, hospitality, or institutional environments
• Demonstrated success improving commercial performance and operational efficiency
• Excellent commercial skills and experience promoting, selling, and closing deals
• Strong financial acumen with experience managing budgets and P&L performance
• Excellent communication, interpersonal, and organizational abilities
• Demonstrated ability to negotiate at national level of organizations, along with ability to sell at operational level
• Strong business and financial acumen including budgeting and cost-to-serve management
• Proven change leadership, communication, and coaching capability
• Ability to travel up to 50%