Operations Manager - Federal Customer

Dell Technologies is seeking an Operations Manager for Federal Customer to support their Mission Operations. This role involves coordinating day-to-day mission execution, managing risks, and ensuring alignment with performance expectations in a secure operational environment.

Responsibilities:

• Lead daily operational execution in alignment with customer and program priorities
• Coordinate staffing, scheduling, tasking, and workload balancing across teams
• Track risks, issues, dependencies, and escalations through resolution
• Provide status reporting, briefings, and operational updates to stakeholders
• Drive accountability for SLA, KPI, and delivery commitments
• Partner with technical leads, security teams, and support functions to remove blockers
• Support workforce planning, onboarding, and team development activities
• Lead the development of operational processes/SOPs and ensure all processes are followed and continuously improved
• Ensure ticket escalation processes are developed, monitored, and improved as necessary

Requirements:

• Experience leading operations, program execution, or delivery teams
• Strong communication and stakeholder-management skills
• Experience managing priorities, risks, and escalations in a structured environment
• Ability to lead cross-functional teams in support of mission objectives
• Strong organizational, reporting, and decision-making skills
• Active TS/SCI and ability to maintain access as required by the program
• PMP or equivalent program-management certification
• Experience supporting government or classified programs
• Experience with staffing coordination and customer delivery metrics
• Familiarity with service delivery, IT operations, or technical program execution
• Experience briefing senior leaders or customers