Project Manager, Operations and Systems

H&R Block is a tax services company focused on providing help and inspiring confidence through human expertise and digital innovation. The Project Manager will lead operational and systems projects, analyze data, improve processes, and deliver technology-enabled solutions from concept through implementation. The role partners with leaders, technology teams, vendors, and operational stakeholders to manage projects, enhance business systems, and develop actionable recommendations.

Responsibilities:

• Lead multiple projects from planning through completion, ensuring timelines, milestones, risks, and stakeholder communications are effectively managed
• Analyze operational data and trends using Microsoft Excel, case management system, and other reporting tools to identify opportunities for improvement and make actionable recommendations
• Create and maintain reports, dashboards, and analytics that provide visibility into performance, workload trends, and business outcomes
• Partner with stakeholders to understand operational business needs, document requirements, and translate those needs into practical solutions
• Support and enhance case management and operational business systems, including troubleshooting issues, coordinating system updates, and providing user support
• Assist with the implementation, testing, and optimization of an employee service platform that supports tickets, chat, and phone interactions
• Document operational processes and develop training materials that help teams adopt new tools and best practices
• Identify and drive process improvements that increase efficiency, consistency, and service quality
• Collaborate with internal and external partners to deliver projects that create measurable business value

Requirements:

• Bachelor's degree in a related field, or an equivalent combination of education and relevant work experience
• Three or more years of experience with Application Programming Interfaces (APIs), system integrations, automation, or connected business systems
• Demonstrated experience managing projects from initiation through implementation, including timelines, priorities, deadlines, and results
• Experience gathering requirements, managing stakeholders, and balancing multiple priorities
• Ability to analyze data, identify trends, and translate findings into clear, actionable recommendations
• Strong understanding of how systems exchange data and support business processes
• Ability to communicate technical concepts and project updates to both technical and non-technical audiences
• Strong problem-solving, decision-making, facilitation, and presentation skills
• Ability to work independently while collaborating effectively across teams
• Power BI reporting and dashboard development
• Case management systems or customer service platforms
• Consulting or process improvement environments
• Human Resources operations
• Tax, financial services, or highly regulated industries
• Artificial Intelligence tools and platforms
• Project Management methodologies such as Agile, Scrum, Waterfall, or hybrid approaches