Sr. Software Engineer (VA CCPC DM2)

SAIC is a mission integrator providing technology, engineering, and professional services to defense, intelligence, space, and civilian customers. The Senior Software Engineer will lead the development, production, monitoring, and maintenance of monthly Veteran Copayment Statements for the VA CCPC Debt Management (DM2) system, ensuring accurate, timely, compliant communications and operational continuity.

Responsibilities:

• Serve as primary developer responsible for generating the full monthly cycle of Veteran Copayment Statements for CCPC Debt Management (DM2), impacting more than one million Veterans
• Develop, maintain, and execute production code used to generate copayment statements, billing notifications, and specialized inserts conveying policy or system changes
• Ensure timely delivery of billing communications, including letters and statement-level messaging related to billing updates, regulatory changes, or EHRM rollout impacts
• Establish, manage, and monitor statement‑generation workflows to ensure accuracy, reliability, and completion within defined production schedules
• Identify, diagnose, and resolve data issues, formatting errors, generation failures, or production anomalies that could delay statement delivery
• Collaborate with business owners, billing specialists, and policy stakeholders to integrate required language changes, disclaimers, debt‑collection information, or EHRM‑driven updates into monthly communications
• Provide ongoing operations support, including daily monitoring, issue escalation, quality checks, and validation of outputs prior to distribution
• Maintain documentation for statement logic, production processes, communication templates, and release changes
• Support development and operational readiness for upcoming EHRM‑related releases that impact VA debt‑collection workflows, coordinating with VA and Oracle Health technical teams
• Provide continuity of service and ensure uninterrupted delivery of Veteran communications, preventing gaps that could affect billing accuracy or compliance

Requirements:

• Bachelor's or Master's degree in computer science, systems engineering, or related technical discipline
• 8 years of experience working with VA CCPC DM2 systems
• 8 years of additional relevant experience may be substituted for education
• Experience developing or supporting production code for large‑scale financial, billing, or statement‑generation systems
• Background in high‑volume print or electronic statement production environments
• Strong software development skills with ability to maintain and enhance existing codebases supporting statement‑generation processes
• Excellent analytical and troubleshooting skills, with ability to diagnose and resolve issues under tight deadlines
• High attention to detail, ensuring complete accuracy in billing content, formatting, and communication templates
• Ability to manage time‑sensitive recurring workflows with no margin for delay
• Excellent communication skills for collaborating with policy owners, billing teams, leadership, and external partners
• Strong documentation skills for code, templates, processing steps, release notes, and monthly workflows
• Ability to anticipate operational impacts of system changes and maintain continuity of critical monthly communications
• US Citizenship with the ability to obtain and maintain a Public Trust clearance
• Training or experience in VA billing systems, debt management workflows, or Veteran‑facing communications is desirable
• Experience supporting VA billing systems, CCPC, or debt management processes is highly preferred
• Familiarity with EHRM‑related system transitions, especially those impacting billing or debt‑collection functions