Product Experience Owner - Verint Operations Manager

Gainwell Technologies is a healthcare-focused technology company that values flexible work, learning, and career development. The Product Experience Owner will own the operational roadmap, standards, and governance for the enterprise Verint Operations Manager platform, translating business execution needs into platform capabilities and workflows. The role will also liaise with Technology Product Owners and operational stakeholders, review deliverables, mentor analysts, and support executive decision-making.

Responsibilities:

• Own and manage the operational roadmap for Verint Operations Manager, including workflow standardization and optimization initiatives
• Define enterprise standards for task design, workflow structure, prioritization, and execution governance
• Translate operational execution requirements into platform capabilities, configuration standards, and system requirements
• Ensure operational workflows align with performance, compliance, and service-level expectations
• Maintain strong documentation discipline, including operational standards, configuration guidance, and platform runbooks
• Serve as a trusted advisor and subject matter expert to operational leaders and execution teams
• Act as the primary liaison between CX stakeholders and Technology Product Owners, ensuring shared understanding of business needs, performance intent, and platform capabilities
• Partner with Technology Product Owners during sprint planning, backlog grooming, and delivery execution
• Review analyst and vendor deliverables for quality, alignment to standards, and operational feasibility
• Provide guidance and mentorship to Operational Analysts supporting Operations Manager initiatives
• Communicate complex quality and analytics concepts in clear, executive ready language to support leadership decision making. Operate effectively in an agile, matrix based environment

Requirements:

• Bachelor's degree in Business Administration, Operations, Information Systems, or related field, or equivalent relevant experience
• Extensive experience in back-office operational execution environments
• Demonstrated experience providing operational product ownership or business consulting for enterprise workflow or task management platforms
• Strong experience working at the intersection of operations and technology across complex, multi-account environments
• Deep experience with Verint Operations Manager or comparable workflow orchestration solutions
• Proven ability to standardize, optimize and scale operational execution models across multiple lines of business
• Remote-based role within the United States with flexibility to support business needs