Senior DevOps Engineer

Aspect Software is seeking a Senior DevOps Engineer to automate, configure, and operate cloud infrastructure across AWS, Microsoft Azure, and Google Cloud Platform. The role develops and maintains internal tooling and a multi-cloud automation platform, improves reliability through automation and auto-remediation, and collaborates with cross-functional teams.

Responsibilities:

• Enhance, develop, and maintain internal tools for inventory generation, environment management, and automation
• Design and develop code for commercial end-user applications, prototypes, test tools, and other supporting programs
• Write, test, debug, and maintain automated deployment and configuration software using applicable programming languages and technologies
• Design, develop, and execute deployment, configuration, and automation workflows using Ansible, Jenkins, and related tools
• Create automation jobs that correct common issues, update configurations, and enable proactive auto-remediation
• Use knowledge of Aspect’s product suite to identify and implement new automation and auto-remediation opportunities
• Create APIs that enhance our multi-cloud automation platform
• Work with AWS, Azure, and GCP services and technologies, including Lambda, data pipelines, S3, load balancers, and cloud command-line interfaces
• Manage the CI/CD applications and processes used for internal tool development
• Integrate automation and operational workflows with Slack, Datadog, and Sumo Logic
• Maintain current packages and dependencies for internal tools that use open-source libraries
• Proactively identify code that does not comply with requirements, standards, or designs and raise appropriate defects
• Collaborate with internal cross-functional partners to understand system requirements and determine necessary modifications
• Contribute to product design specifications and broader design or process development
• Create and maintain best-practice guidelines, knowledge-base articles, runbooks, and procedures for deployment, configuration, installation, and maintenance
• Apply software debugging techniques, object-oriented design, multithreaded programming, and advanced design patterns when developing and troubleshooting solutions
• Brainstorm and implement creative approaches to remediate issues throughout the environment
• Provide technical guidance and support to less experienced team members
• Communicate complex technical information clearly to internal audiences and collaborate effectively with colleagues across multiple time zones

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field—or equivalent practical experience
• 6+ years of experience in software development, DevOps, cloud operations, systems administration, or a related technical role
• Minimum of 6 years Designing and managing virtual networks (AWS VPC, Azure VNET, GCP VPC), including CIDR planning and subnet design across availability zones, and public vs private segmentation
• Hands-on experience with AWS, Azure, or GCP and operating infrastructure in production environments
• Strong proficiency in Python and experience with additional technologies such as Node.js, React, PowerShell, or Go
• Experience with Linux, Windows Server, containers, and configuration-management or automation tools such as Ansible
• Experience building and supporting CI/CD pipelines and using version-control systems such as Git or Bitbucket
• Strong understanding of networking concepts, including routing, proxies, firewalls, VPNs, DNS, and the OSI model
• Strong troubleshooting, problem-solving, documentation, and cross-functional communication skills
• Experience mentoring less-experienced team members and contributing to technical designs, standards, or process improvements
• Experience with Kubernetes, Terraform, Pulumi, Chef, Github Actions or Jenkins
• Experience with MongoDB, multithreaded programming, object-oriented design, APIs, and software design patterns
• Experience creating automation and auto-remediation solutions across multiple cloud platforms