SALESFORCE BUSINESS ANALYST

Required Qualifications & Experience

Proven experience as a Business Analyst on Salesforce implementation

Strong understanding of Salesforce platform capabilities (Financial Services Cloud preferred)

Experience working in Agile/SAFe delivery environments

Strong skills in requirements analysis, stakeholder engagement, and documentation

Experience with tools such as Azure DevOps, Jira, or similar backlog management systems

Key Competencies

Strong analytical and problem-solving skills

Ability to translate complex business requirements into actionable solutions

Excellent stakeholder engagement and communication skills

Strong attention to detail and quality assurance mindset

Ability to operate across multiple workstreams in a complex program environment

Engagement Model Expectations

Work closely with IFC Product Owners, Architects, and implementation partners

Support delivery across Salesforce workstreams and Phoenix pillars (Relationship Management, External Portal, Project Processing)

Enable alignment between business requirements and system design across releases

Contribute to continuous improvement of business analysis practices within the program

Tools & Technologies

Agile delivery tools: Azure DevOps, Jira, or equivalent

Documentation tools for requirement and process modeling

Familiarity with Salesforce platform architecture and configuration concepts