Senior Agentic AI Integration & Automation Engineer

Papigen seeks a Senior Agentic AI Integration & Automation Engineer to implement and support Agentic AI workflows and enterprise integrations on the Serval platform. The role focuses on workflow automation, ServiceNow and enterprise API integrations, AI agent implementation, testing, deployment, and production support.

Responsibilities:

• Configure and implement agents, skills, and workflows based on approved solution designs
• Build multi-step automation involving business rules, branching, approvals, human intervention, and system actions
• Configure exception handling, retries, and failure paths; develop reusable workflow components wherever practical
• Develop and support integrations with ServiceNow ITSM
• Work with Incident, Request/RITM, Service Catalog, Knowledge, Assignment Groups, and related ServiceNow components
• Implement and troubleshoot REST API and webhook-based integrations; understand ServiceNow workflow, permissions, and integration behavior well enough to troubleshoot issues across platforms
• Build REST API and webhook integrations with enterprise systems
• Implement JSON payload transformation, validation, and error handling
• Configure and troubleshoot OAuth/API authentication and authorization; diagnose API, permission, connectivity, and application-level failures
• Implement integrations involving Microsoft Entra ID, Microsoft Graph, Microsoft Teams, SharePoint, Azure DevOps, and enterprise applications exposed through APIs
• Configure Agentic AI behavior, prompts and instructions, tools, and workflows
• Implement enterprise knowledge and RAG solutions; configure grounding and knowledge sources
• Support evaluation of agent responses and workflow outcomes; implement human-in-the-loop validation for sensitive or approval-based processes
• Perform data transformation and API payload processing; maintain code and configuration using Git-based version control practices
• Develop API and integration test cases; conduct positive, negative, and exception-path testing
• Perform Agentic AI evaluation and regression testing; support system integration testing, UAT, and performance and production-readiness testing
• Support DEV to QA to Production promotion; assist with release and change-management activities
• Configure and analyze application and workflow logging; troubleshoot production incidents across the end-to-end transaction flow
• Develop operational and technical documentation