DIRECTOR INSTALL PROJECT MANAGEMENT

OCHIN is a national nonprofit health IT organization focused on transforming health care delivery and advancing health equity. The Director, Install Project Management provides strategic and operational leadership for a portfolio of more than 40 Epic implementations annually, overseeing delivery, governance, performance, member outcomes, and customer success. The role leads project managers, coordinates cross-functional teams, manages implementation risks and quality, and develops talent and continuous improvement practices.

Responsibilities:

• Lead a portfolio of more than 40 implementations annually across ambulatory, acute care, Tribal, PACE, and member expansion programs
• Ensure implementations are delivered on time, within scope, within budget, and in alignment with organizational and member objectives
• Establish and maintain implementation governance, methodologies, standards, tools, and best practices that drive consistency, quality, and predictable outcomes
• Provide executive oversight of implementation planning, execution, stabilization, and transition to ongoing operations
• Monitor portfolio performance through key performance indicators, project milestones, financial metrics, member satisfaction measures, and operational outcomes
• Ensure accurate forecasting, portfolio reporting, resource planning, and capacity management
• Drive achievement of member-defined clinical, operational, financial, and adoption goals
• Partner with member executives and implementation stakeholders to ensure organizational readiness and successful adoption of Epic solutions
• Champion a customer-centric culture focused on responsiveness, transparency, accountability, and service excellence
• Serve as an executive escalation point for complex implementation, operational, and customer service issues
• Ensure implementations support measurable improvements in patient care, provider experience, revenue cycle performance, operational efficiency, and financial sustainability
• Establish and maintain strong partnerships across Install Analysts, Data Conversion, IT, PTP, Interoperability, Clinical Informatics, Customer Experience, Member Care Team, Learning, Product, and Executive Leadership
• Ensure alignment, accountability, effective communication, resource coordination, and successful member outcomes throughout the implementation lifecycle
• Facilitate executive governance forums, sponsor meetings, steering committees, and portfolio reviews
• Collaborate with operational, clinical, technical, and financial leaders to remove barriers and drive implementation success
• Identify, assess, and proactively mitigate implementation risks and dependencies
• Ensure timely escalation and resolution of issues impacting member outcomes, timelines, budget, or quality
• Drive disciplined execution and establish clear accountability for project performance
• Lead post-implementation reviews and lessons learned activities to identify opportunities for improvement
• Continuously enhance implementation methodologies, tools, standards, and governance processes based on organizational and member feedback
• Lead, coach, and develop a high-performing team of project managers
• Establish clear performance expectations, accountability measures, and professional development plans
• Foster a culture of ownership, collaboration, transparency, and continuous learning
• Support succession planning and workforce development to ensure long-term organizational capability and growth
• Model OCHIN values and leadership behaviors while driving exceptional performance and results

Requirements:

• Bachelor's or equivalent relevant combination of education and experience
• Bachelor's degree in IT, healthcare, health informatics, related field, or equivalent experience, Master's degree preferred
• Project Management Professional (PMP) certificate, Certified associate in project management (CAPM) certificate, or five years leading EHR implementations required
• 8+ years of professional business experience, preferably in a healthcare and IT setting
• Experience managing and directing seven or more direct reports and a team of 30+ staff, including recruitment, training and development, and providing rewards and recognition
• Experience with project management systems, tools and tasks
• Must have proven success in internal and external relationship management with all levels of expertise from administrative to executive
• Must have technical aptitude to fully understand and gain the necessary knowledge required to effectively collaborate with members
• The ability to measure staff accomplishments using qualitative and quantitative measures
• The ability to identify formal and informal learning opportunities that help employees take responsibility for their professional growth and skill development
• The ability to adapt quickly to rapidly changing environments and guide team members through periods of uncertainty
• Fosters a culture of trust, respect, diversity, and inclusion
• Seeks to find linkages and connections to enable greater collaboration across teams and improved results and outcomes
• Travel may be required to support OCHIN's business needs. May require travel by air, vehicle, or train
• May need to move from place to place, and at times may need to be stationary for long periods of time
• Routinely uses standard office equipment such as computers and communication devices
• Ability to work independently and efficiently from a remote office environment
• Frequent decision making and independent judgment or action
• Ability to read, speak, write, and understand English at professional level
• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• Candidates must be legally authorized to work in the United States on a permanent basis at the time of application
• This position is not eligible for employment visa sponsorship now or in the future. OCHIN does not provide sponsorship for employment-based visas or transfers of existing employment-based visas
• Master's degree preferred
• Certification in Epic module(s) strongly preferred
• Proficiency in Smartsheet, Microsoft Project or similar project management system preferred