Customer Success Manager

Prologue is partnering with an early-stage EdTech startup that helps mission-driven organizations leverage technology to support higher education institutions. The Customer Success Manager will manage enterprise accounts, drive renewal readiness and expansion, lead onboarding and implementation, and serve as a trusted advisor to clients while collaborating with internal teams.

Responsibilities:

• Own and manage relationships with the top 30-40 Enterprise Accounts, ensuring high retention and satisfaction
• Develop and execute strategic account plans to drive renewals readiness, onboarding/implementation
• Act as a trusted advisor to higher education clients, understanding their goals and helping them maximize platform value
• Collaborate cross-functionally with Sales, Product, and Support teams to advocate for customer needs and enhance the customer journey

Requirements:

• 4+ years of Customer Success, Account Management, or related experience
• Proven track record of driving renewals and expansion with Enterprise-level accounts
• Strong relationship-building skills with the ability to engage executive stakeholders
• preferably in B2B EdTech SaaS
• Experience working in a fast-paced, early-stage startup environment