Customer Service Agent - Remote

Allied Universal Electronic Monitoring provides electronic monitoring solutions that support public safety, law enforcement, and community reintegration. The Customer Service Agent interacts with law enforcement officers and probationers/parolees by telephone and email, provides assistance, clears tracking alerts, and supports equipment and tracking software troubleshooting.

Responsibilities:

• Interact with law enforcement officers and offenders (probationers/parolees) via the telephone and email. Provide Officers and/or Offenders with assistance. Assist officers with troubleshooting equipment, assigning equipment, orders and returns and using tracking software
• Ask offenders scripted questions and provide offenders with actions to take
• Effectively utilize resources, i.e. computer systems, software programs, and phone equipment
• Consistently apply knowledge required to perform technical and procedural aspects of the position

Requirements:

• • Excellent customer service skills
• • Proficient in verbal and written communication skills, including excellent listening skills
• • Excellent PC skills required
• • Must be able to type and talk simultaneously
• • Technical and or previous law enforcement background a plus
• • Positive / team oriented attitude; works well with others in a team environment
• • Excellent reading comprehension, problem solving skills, and ability to use good judgment to make decisions
• • Willing to work weekends and holidays
• • High School Diploma / GED
• • Minimum one (1) year experience working directly with customers in a customer service and/or problem-solving capacity
• • Bilingual Spanish/English is preferred