Customer Service Agent (Remote)

Jerry is a company that provides digital tools for managing car ownership and insurance. The Customer Service Agent responds to existing customers, processes insurance policy service requests, answers coverage and benefits questions, makes policy changes, and retains policyholders at risk of cancellation.

Responsibilities:

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Requirements:

• • You can multitask and manage multiple competing priorities
• • You are passionate about helping others
• • You have 2+ years of experience working in a call center environment
• Please note:• Jerry.ai is only able to hire full-time salaried employees who currently reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada, and full-time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA. Unfortunately, we cannot accept applications from candidates residing elsewhere at this time.•
• This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek