IT Business Analyst

ICF is a global advisory and technology services provider seeking an IT Business Analyst for its Utility Program and Services Group. The role supports software configuration, system data integration, requirements analysis, testing, documentation, user training, and project delivery for energy efficiency and utility-sector IT projects.

Responsibilities:

• Support all aspects of the software configuration cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools
• Communicate regularly and effectively with team members as to the status of various tasks, including presenting during status update meetings
• Work with stakeholders of IT systems to define the system requirements and assist in identifying the best design approach
• Generate requirements specifications, use cases, process flow diagrams, user interface designs, and other system documentation
• Support User Acceptance Testing (UAT) activities
• Enter & track support requests ensuring their completion
• Develop an understanding of the client processes and procedures and help identify improvements relative to technology
• Understand the capabilities and application of ICF’s IT systems to deliver solutions for clients
• Train users on IT systems and assist in troubleshooting issues

Requirements:

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a related field (or equivalent experience)
• 2+ years of experience supporting business analysis, IT systems, or software development projects, including requirements gathering, system design, testing, and developing system documentation such as requirements, use cases, process flows, or test scripts or related work experience
• Strong analytical and organizational skills
• Demonstrated consulting experience with emphasis on customer service
• Ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines
• Excellent verbal, written, and consulting skills
• Comprehensive knowledge and experience in MS Office products, including Excel, Visio, Teams and PowerPoint
• Location: Remote (Preferred to be based in California, Oregon, Washington, or Nevada)
• Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus
• Experience with issue tracking and document management tools such as JIRA and SharePoint
• Understanding of relational databases