Customer Service Engineer – Medical Imaging Equipment

Infosoft, Inc. is recruiting on behalf of an unnamed client for a Customer Service Engineer. The role initially supports implementation and adoption of the PACE service-management platform, then may transition to field service work installing, maintaining, troubleshooting, and repairing medical imaging equipment at healthcare facilities.

Responsibilities:

• Develop subject-matter expertise in the PACE service-management software platform used to manage field-service activities, service documentation, labor/time, and parts consumption
• Assist Customer Service Engineers with questions and practical issues related to PACE usage during the implementation period
• Support the organization during the post-launch hyper-care period, helping identify and resolve operational issues associated with the new service workflow
• Transition, when appropriate, into a field-based Customer Service Engineer assignment supporting medical imaging equipment
• Install and place diagnostic imaging equipment into service at healthcare customer locations
• Perform preventive maintenance and corrective service on assigned imaging systems
• Investigate equipment failures , isolate root causes, and complete required repairs or component replacements
• Troubleshoot electrical, electronic, electromechanical, mechanical, and system-level equipment problems
• Perform equipment modifications and service activities in accordance with applicable technical procedures
• Document service work accurately, including equipment history, parts used, labor/time, and completed activities
• Provide responsive technical assistance to customers and explain equipment/service issues in a professional manner
• Develop effective working relationships with customer personnel and internal technical/service teams
• Manage service activities across an assigned metropolitan territory and organize work based on customer and business requirements
• Support a variety of diagnostic imaging equipment as assigned
• Maintain flexibility to work different shifts and provide overtime support when required by service needs
• Continue developing technical expertise and pursue opportunities for advancement within the field-service organization

Requirements:

• Hands-on experience servicing , maintaining, troubleshooting , repairing, or installing medical diagnostic imaging equipment such as CT, MRI, X-ray, fluoroscopy, radiography, ultrasound, or related imaging systems
• Demonstrated field-service experience working independently at customer locations
• Strong troubleshooting capability across electrical, electronic, electromechanical, mechanical , or computerized equipment systems
• Experience performing preventive and corrective maintenance and resolving equipment failures in the field
• Strong customer-facing communication skills and the ability to represent the organization professionally at healthcare facilities
• Ability to accurately document service activity, parts usage, labor/time, and equipment history using a field-service or work-order management system
• Ability to work effectively in a geographically assigned service territory
• Willingness to work varying shifts and overtime when business requirements dictate; advance notice will be provided for planned schedule changes
• Associate degree, college, or military experience in a related technical field
• The position requires a hands-on approach to field service rather than an exclusively administrative, managerial, or software-support role
• PACE or a similar service-management software experience is preferred; experience with a comparable field-service management or work-order platform may be considered
• Relevant technical education in biomedical engineering, electronics, electrical engineering, mechanical engineering, engineering technology, medical equipment technology, or a related discipline is preferred
• Experience supporting multiple imaging modalities or complex diagnostic imaging systems is highly desirable
• Experience with a major medical imaging equipment manufacturer or healthcare technology organization is a plus