Resource Manager, Business Marketing

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The Resource Manager will oversee intake, prioritization, routing, staffing, and capacity planning for Business Marketing’s creative and integrated marketing portfolio. The role will improve resource decisions, operating workflows, portfolio visibility, and stakeholder alignment across teams and partners.

Responsibilities:

• Own the Business Marketing portfolio system, including intake, work classification, prioritization, routing, resource assignments, capacity visibility, and decision tracking
• Evaluate incoming requests against business priorities, strategic importance, urgency, audience impact, readiness, required skills, and available capacity
• Independently recommend what should move forward, what should be grouped with related work, what should be self-served, what should be redirected, and what should be deferred or declined
• Turn fragmented asks into coherent programs by identifying patterns, shared audiences, overlapping deliverables, reusable assets, and opportunities to batch work
• Match work to the right internal team, creative discipline, agency, contractor, regional partner, or self-service path based on skills, capacity, complexity, and business impact
• Build creative solutions when resources are constrained, including sequencing, scope reduction, reuse, agency support, contractor support, self-service options, and alternative delivery paths
• Balance urgency with importance, making clear tradeoffs when every stakeholder believes their work is urgent
• Maintain a trusted view of capacity, demand, staffing gaps, bottlenecks, and upcoming portfolio risk
• Create clarity across global strategy teams, global execution teams, Business Marketing, Consumer Marketing, and shared services where ownership, budgets, or operating models overlap
• Build lightweight tools, workflows, reporting, and AI-enabled systems that improve intake quality, resource decisions, and portfolio visibility over time
• Communicate difficult decisions clearly and constructively, helping stakeholders understand the rationale, alternatives, and next steps

Requirements:

• Bring 7+ years of experience in creative operations, resource management, portfolio management, integrated marketing operations, agency operations, production, or consulting
• Excellent business judgment and the confidence to make prioritization and resource decisions independently
• Experience managing constrained creative resources across multiple disciplines, projects, campaigns, stakeholders, and timelines
• A systems mindset: you can see patterns across work, identify duplication, create useful operating models, and improve workflows without overengineering them
• Comfort navigating highly matrixed organizations where teams, budgets, resources, and decision rights do not always align
• Strong stakeholder instincts and the ability to redirect, defer, or decline work while maintaining trust
• Data fluency and comfort using tools, dashboards, and AI-enabled workflows to improve resource planning and decision-making
• A calm, practical approach to ambiguity, competing priorities, and high-pressure environments
• Strong understanding of how integrated marketing, creative, PMM, brand, agencies, content, web, events, and regional teams work together; preferably within a fast-paced tech environment