Remote Client Associate / Entry-Level Customer Service / ​​​​​​​Work From Home

Globe Life AO provides supplemental insurance and financial protection services to working families and their affiliated organizations. The Remote Client Support Associate connects with prospective and existing clients, explains insurance benefits, guides enrollment, and provides ongoing policy support through virtual and phone communication.

Responsibilities:

• Meet virtually with clients through Zoom and phone appointments
• Connect with individuals who have requested information
• Ask questions to understand individual and family needs
• Build professional, long-term client relationships
• Provide a friendly, personalized client experience
• Educate clients about available life, accident, and supplemental health insurance benefits
• Explain coverage options clearly and professionally
• Answer questions and help clients understand their choices
• Recommend appropriate solutions based on individual needs
• Guide eligible clients through applications and enrollment
• Explain next steps and required documentation
• Follow up with clients throughout the enrollment process
• Assist existing clients with policy-related questions
• Conduct policy reviews when appropriate
• Assist with beneficiary updates
• Maintain accurate digital client records
• Manage appointments and follow-up communications
• Provide professional service before, during, and after enrollment

Requirements:

• • Be at least 18 years of age
• • Be physically located within the United States
• • Be legally authorized to work in the United States
• • Have a reliable computer or laptop
• • Maintain reliable high-speed internet
• • Have webcam and microphone capability
• • Maintain a quiet, professional workspace
• • Be comfortable communicating through Zoom and phone
• • Be willing to participate in required training and professional development
• • Be willing and able to obtain the appropriate state Life & Health Insurance License before performing activities requiring a license
• • Friendly and comfortable communicating with people
• • A strong listener and problem solver
• • Customer-focused and service-oriented
• • Self-motivated and accountable
• • Dependable and professional
• • Organized with strong time-management skills
• • Goal-oriented and motivated to improve
• • Comfortable working independently from home
• • Comfortable using computers and virtual technology
• • Coachable and receptive to feedback
• • Interested in developing professionally
• • Able to collaborate with a remote team
• You don't need an insurance background to get started
• We value work ethic, professionalism, communication skills, coachability, and willingness to learn