Senior Product Manager - Recommendations and Personalization

Best Buy is a technology retailer focused on helping customers find personalized technology solutions. The Senior Product Manager will lead the vision, strategy, and roadmap for recommendations and personalized experiences, partnering with engineering, data science, design, analytics, and business teams. The role will use customer and business insights to improve engagement, conversion, retention, and customer decision-making while guiding junior team members.

Responsibilities:

• Set the vision, strategy, and roadmap for recommendations and personalized experiences
• Define success measures and use customer and business data to set priorities
• Partner with technical and business teams to deliver ranking, scoring, offers, and cross-channel personalization
• Write clear requirements, guide backlog planning, and support releases from start to finish
• Lead testing and use results to improve the product roadmap
• Build reusable personalization capabilities while supporting responsible customer data use and privacy needs
• Apply AI-enabled tools and workflows to accelerate insight generation, prioritization, and team effectiveness

Requirements:

• 6 years of product management experience in Agile digital environments
• 2 years of experience with recommendations, personalization, search, ranking, or machine-learning decision systems
• 2 years of experience leading work across engineering, analytics, design, and data science teams
• 6 years of experience setting product strategy, managing roadmaps, and measuring results
• Bachelor's degree or equivalent experience
• In this role, you'll primarily work virtually from home or another non‑Best Buy location. However, you must live within a drivable distance to our corporate campus in Richfield, Minnesota
• 8 years of product management experience
• Experience with enterprise-scale recommendation or personalization products
• Experience building shared product capabilities, such as customer segments or cross-channel decisioning
• Familiarity with ranking, retrieval, experimentation, model hosting, or performance monitoring
• Ability to explain technical topics clearly to senior leaders and business partners