Marketing Operations Manager

H&R Block is a tax services company seeking a Marketing Operations Manager to serve as the operational hub for its Enterprise Marketing team. The role owns marketing request intake and workflow governance, supports cross-functional initiatives and leadership communications, and oversees marketing tools, processes, and merchandise retail store operations.

Responsibilities:

• Own the end-to-end intake pipeline for enterprise marketing requests, serving as the primary point of contact for non-Marketing stakeholders
• Design and continuously improve intake, scoping, and routing processes to ensure requests are complete, well-framed, and aligned to the right teams
• Communicate proactively with requestors, setting clear expectations on timelines, scope, and status throughout the lifecycle
• Act as a trusted advisor to stakeholders while facilitating seamless prioritization and handoffs with Marketing program managers
• Establish and enforce intake standards; maintain templates, forms, and documentation to improve request quality and usability
• Partner with program managers and workflow leads to balance demand, prioritize work, and align capacity with urgency
• Identify demand patterns and generate insights to inform Marketing leadership planning and resourcing decisions
• Build stakeholder feedback loops and continuously improve the intake experience and front-end processes
• Own and execute cross-functional initiatives, leadership communications, team events, and engagement moments
• Serve as operational steward of marketing tools and processes (such as Workfront and Microsoft Office), while driving automation and efficiency improvements across workflows

Requirements:

• • Bachelor's degree in Business, Marketing, Operations, or a related field - or equivalent practical experience
• • 5+ years of progressive experience in operations, program management, marketing operations, or a related field, with a track record of making complex, multi-stakeholder work feel organized and manageable
• • Proven experience serving as a coordination hub or operational partner in a fast-moving, matrixed environment with multiple teams and competing priorities
• • Experience designing and managing intake, request management, or workflow governance processes - ideally in a creative, marketing, or brand environment
• • Background in brand management, creative services, retail merchandising, or agency-side project management is a meaningful plus
• • Experience providing executive or Chief of Staff-style support to senior leaders is highly valued
• • Strong experience building and managing marketing workflows across platforms such as Workfront, Asana, Smartsheet, and Jira, with the ability to optimize processes, not just use them
• • Familiarity with AI-powered content and workflow tools, with a curiosity for how automation can improve speed, quality, and efficiency in marketing operations
• • Advanced proficiency in Microsoft Office, including Excel for tracking and reporting, PowerPoint for executive presentations, Outlook for stakeholder coordination, and Word for documentation
• • Proven ability to collaborate across teams using tools like Microsoft Teams and SharePoint, while building alignment and driving progress without formal authority
• • Strong communication and storytelling skills, with the ability to simplify complexity, influence stakeholders, and build trust through a responsive and people-first approach
• • Demonstrated ability to operate in fast-paced, ambiguous environments, bringing structure, adaptability, strategic thinking, and a consistent bias for action to prioritize and deliver results