Director, Commercial Sales (Account Management)

Boomi provides an intelligent integration and automation platform that helps organizations connect systems and power the future of business. The Director of Commercial Sales will lead account management teams responsible for customer retention and expansion, strengthening executive relationships, improving renewal health, and driving adoption of Boomi’s platform.

Responsibilities:

• Drive Growth & Retention : Oversee a team of Leaders and Account Managers focused on renewing existing contracts and expanding Boomi’s footprint within current accounts
• Customer Advocacy : Lead teams to create a superior customer experience, ensuring strategic alignment between Boomi’s roadmap and the customer’s evolving business needs
• Operational Excellence : Review expansion pipeline and collaborate with our Customer Success and Renewals teams to ensure renewal health; implement strategies to mitigate churn and maximize new Bookings
• Strategic Planning : Work with Customer Success and Professional Services to ensure seamless post-sale transitions and long-term adoption
• Nurture Relationships : Build executive-level relationships within our largest commercial accounts to act as a point of escalation and strategic partnership
• Training & Development : Lead sessions on account planning, white-space analysis, and negotiation for contract renewals

Requirements:

• Bachelor's degree with 10+ years of relevant experience in Account Management or Sales
• 5+ years of people leadership experience, ideally managing teams focused on renewals and expansion
• Proven ability to manage high-volume renewal cycles while consistently hitting expansion (upsell/cross-sell) targets
• Strong understanding of customer lifecycle management and retention metrics
• Proficient with CRM tools (SFDC) and experience using data to predict account health