Product Manager, Onboarding

H&R Block is hiring a Product Manager, Onboarding to deliver roadmap initiatives that help assisted tax clients provide their data and documents and complete successful engagements with tax professionals. The role manages feature delivery, product backlogs, cross-functional ceremonies, experimentation, and measurable outcomes while ensuring quality and alignment across teams.

Responsibilities:

• Execute delivery of a defined roadmap for Onboarding initiatives that will enable assisted tax clients to easily provide their data and documents to H&R Block and have a successful tax engagement with their tax professional
• Ensure the successful execution and delivery of assigned features within large-scale products, organizing necessary resources through planning ceremonies, and supporting the product backlog while managing scope, schedule, quality, costs, resources and risks
• Write detailed user stories and requirements with acceptance criteria that can be properly translated into automated tests
• Lead product ceremonies for cross-functional product squads using modern SDLC best practices and methodologies, ensuring high performance and collaboration. Create an environment of psychological safety for innovation and foster a strong sense of ownership within the team
• Coordinate activities and report regularly to the product team and leadership; regularly conduct team retrospectives and drive resulting actions
• Utilize tools such as WalkMe, LaunchDarkly or Adobe Target to conduct tests and experiments. Use data to continuously evaluate and adapt strategies based on test results, focusing on delivering measurable outcomes
• Accountable for ensuring the quality of features delivered by the trio and achieving defined OKRs (Outcomes and Key Results)
• Foster strong collaboration with engineering, design, and business teams to ensure alignment and integration
• Engage in personal development to enhance product management competencies and adjacent functions such as Agile, Lean, DevOps, etc

Requirements:

• Bachelor's degree in Business, Management Information Systems, Computer Science or related area, or the equivalent through a combination of education and work experience
• 3 years of experience in product management or a related role
• Familiarity with formal product management methodologies
• Basic technical understanding to be able to engage with engineering teams and familiarity with technology delivery/software development methodologies (notably Agile, Lean, DevOps)
• Demonstrated decision making, analytical and problem-solving abilities
• Effective in leading teams/squads in a matrix management environment with demonstrated record of establishing priorities and deadlines
• Effective oral, written and interpersonal communication skills. Ability to communicate with all levels of internal associates, external vendors and business partners
• Ability to work effectively as a part of a team with minimal formal supervision or guidance
• Tax or financial industry background
• Familiarity in building mobile apps
• Formal product management certifications or training, or equivalent
• Expertise with product planning tools (ADO, TheyDo, Atlassian)