Government Renewal Account Manager, Inside Sales (Remote in US EST & CST)

Pitney Bowes provides physical and digital mailing, shipping, financing, services, and related technology solutions for government and commercial clients. The Government Renewal Account Manager will manage and grow existing government accounts through outbound sales, address client needs, resolve issues, close renewals, and partner with internal teams to improve performance and client satisfaction.

Responsibilities:

• Generate, upgrade, and manage the portfolio of our existing government business base through outbound calling (no cold calling involved)
• Adapt to situations that require a strong sales aptitude, follow-up on leads, use effective selling systems and techniques to help probe, present and close sales with existing government clients
• Work with decision makers to address current needs, resolve issues related to their existing lease agreements, or right size solutions
• Overcome plausible objections by positioning program benefits, features, and the company’s value proposition
• Partner with internal teams to resolve all errors and client escalations
• Identify and implement changes needed to improve performance
• Raise the bar for yourself, your team, and the client

Requirements:

• This position is also eligible for incentive-based earnings, bringing the total on-target earnings (OTE) to approximately $80,500 annually
• Qualified candidates must reside in the United States
• This position can be based in the Central or Eastern time zones
• You must be legally authorized to work in the US
• This employer will not sponsor this position for employment visa status now or in the future (ex. H-1B)
• 1+ years of experience executing outbound client calls to consult, assess needs, and recommend appropriate products and services
• Ability to overcome objections effectively to close the sale
• History of consistent and strong follow-up on sales opportunities through phone, fax, and email correspondence to answer questions and provide marketing materials using customized software
• Confidently initiate outbound sales calls
• Mastery of Customer Relationship Management (CRM) tools - i.e. Salesforce, etc., - to effectively plan and document sales activities, document customer information, campaign management, account development, pipeline adds and forecasting
• Preferred experience working with Government, Non-Governmental Organization, Non-Profit accounts