IT Specialist (Product Manager)

The Administrative Office of the U.S. Courts is hiring an IT Specialist (Product Manager) to coordinate the maintenance, operations, and releases of products and platforms in its business systems portfolio. The role works with users, portfolio and branch leaders, development and service teams, and contractors to manage requirements, plans, changes, releases, and operational issues.

Responsibilities:

• Serving as liaison between the end users, PDO Portfolio Managers, Business Portfolio Managers, and PDO Branch Chiefs to ensure that requirements, services, capabilities, and status are fully understood among stakeholders
• Working with the Portfolio Managers and Branch Chiefs to maintain the five-year strategic plan and the current year tactical plan to ensure continued compliance with vendor and external/internal agency requirements and updates
• Supporting the streamlining of all implementation efforts; and working in conjunction with other PDO teams and business owners, this includes liaising with teams in the area of software development and client service desk operations to oversee issues and resolutions to determine trends or problems area
• Reviewing demonstrations, accepting changes, and coordinating releases; creating release charts, publishing dates, and reviewing dates to gain agreement from branch; and clarifying the intent and prioritizing change requests based on defined customer and stakeholder parameters
• Managing the change control process and defining release content; preparing and leading Change Control Board (CCB) meetings; ensuring that sufficient items are groomed appropriately and timely; maintaining the backlog; preparing and conducting the release planning meetings; and preparing and distributing release artifacts
• Assisting with the creation of requirements stories and use cases; software acceptance testing, creation of test cases and acceptance criteria; and assisting with the development of communications and training materials
• Reviewing demonstrations, accepting changes, and coordinating releases; conducting meetings to discuss product status, reviewing project/release status discussing upcoming releases, issues, and deployment tasks; and informing the team members on priorities
• Monitoring portfolio projects progress through product status meetings and PM artifacts; understanding and communicating change impact in releases; working with branch chiefs on each releases; and creating release charts, publishing dates, and review dates to gain agreement from branch
• Overseeing and managing contractual resource's performance and deliverables
• Maintaining communications with the Branch Chief using written and oral tools to keep Chief informed of events, schedules, issues, and emerging risks

Requirements:

• Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position
• IT budgeting and resource allocation
• IT operations and maintenance project/product management
• Administrative systems operations management
• Project Management Professional (PMP) certification