Customer Success Manager

Imagine Learning is seeking a Customer Success Manager to own customer relationships and help customers succeed with its education solutions. The role focuses on retention, growth, adoption, satisfaction, stakeholder value, and successful implementation and onboarding.

Responsibilities:

• Grow relationships with customer stakeholders
• Take direct responsibility for customer relationships
• Serve as an informed thought partner to customers in all issues related to implementation rollout, ensuring successful adoption of company services and products
• Analyze customer engagement data to identify implementation strengths and areas of need
• Conduct regular customer check-ins (virtually and in person) to elicit goals from customers, provide data around progress, and keep customers informed of key, related product updates as they occur
• Develop account strategies for maintaining strong customer health, ensuring renewal and possibly upsell opportunities
• Provide assistance in creating and provisioning customer sites
• Collaborate with internal teams to drive teacher adoption and success
• Deliver onboarding support to customers to ensure that their initial experiences with the site are successful
• Offer input on Customer Success team processes and procedures as required

Requirements:

• Bachelor's degree in a related field and at least 4 years of experience managing customer relationships at an education technology company; or an equivalent combination of education and experience
• Experience with business drivers for teachers, students, business process owners, and senior district and/or state administration
• Direct and proven work with establishing strategic outcomes and measurements
• Ability to quickly establish rapport with all levels of personnel up to and including Superintendent and Chief Academic Officer
• High energy level, demonstrated drive to succeed, and a sense of urgency
• Ability to use and interpret data analytics and spreadsheets
• Excellent communication skills and analytical skills
• Experience working with and presenting results to senior level executives preferred
• Proficient within a fast-paced, growth organization is ideal
• candidates that reside within 50 miles of a major, international airport are highly preferred