Customer Success Manager, Advertising (Retail Search)

CommerceIQ is seeking a Customer Success Manager specializing in Retail Media Search Advertising to manage and execute campaigns for enterprise clients. The role focuses on planning, executing, and optimizing paid search campaigns to help customers achieve profitable revenue growth, while identifying opportunities to improve campaign performance and platform value.

Responsibilities:

• Manage end-to-end execution of retail media search advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces
• Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs
• Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period
• Analyze campaign performance data to identify trends, insights, and actionable recommendations
• Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage CommerceIQ’s platform capabilities effectively
• Collaborate with our internal teams to shape new features

Requirements:

• Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
• 5+ total years of professional work experience
• 3+ years experience in running media and advertising engagement with customers, in a consulting/agency role
• Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
• Experience managing Amazon search marketing budgets in the multi-million dollar range
• Well versed in Bid and Budget management, content optimization, and promotion planning
• An analytical approach to problem-solving with advanced Excel skills
• Project management experience and ability to anticipate and mitigate risks
• Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
• Excellent presentation and communication skills including both oral and written