Manager of Customer Success

Varonis is hiring a Manager of Customer Success to lead and enable a regional team of Technical Account Managers and Customer Success Professionals. The role focuses on driving customer retention, satisfaction, and growth through strategic initiatives, customer relationships, and cross-functional collaboration.

Responsibilities:

• Strategic Planning: Develop and implement customer success strategies that align with the company’s objectives and drive customer value
• Team Leadership: Lead, mentor, and develop a team of Technical Account Managers (TAMs) and Customer Success Operations Managers (CSOMS), fostering a high-performance culture focused on meaningful customer outcomes
• Customer Engagement: Build and maintain strong relationships with key customers, acting as a trusted advisor to help them achieve their business goals
• Performance Metrics: Define and track key performance indicators (KPIs) to measure the success of customer success initiatives and drive continuous improvement
• Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Support teams to ensure a cohesive approach to customer success
• Customer Feedback: Gather and analyze customer feedback to inform product development and service improvements
• Risk Management: Identify and mitigate risks to customer satisfaction and retention, proactively addressing potential issues
• Reporting: Provide regular updates to senior leadership on customer success metrics, initiatives, and outcomes

Requirements:

• 5+ years of experience in customer success, account management, or a related field, with at least 3 years in a leadership role
• Bachelor's degree in business, Marketing, or a related field
• Strong strategic planning and execution skills, with a proven ability to drive customer success initiatives
• Excellent leadership and team management skills, with a track record of building and leading high-performing teams with a focus on fostering a collaborative, customer-centric culture and driving continuous improvement
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Strong analytical and problem-solving skills, with the ability to leverage data to drive decision-making
• A results-oriented mindset with a deep commitment to understand and meet the needs of customers
• A proven history of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention
• Solid understanding of SaaS products and the ability to communicate technical concepts to non-technical audiences
• MBA or equivalent experience