Site Reliability Engineer

Upwind Security is hiring a Site Reliability Engineer for its Cloud Engineering team. The role focuses on keeping the platform and customer environments reliable, available, and secure through infrastructure monitoring, incident response, observability improvements, and cloud reliability projects.

Responsibilities:

• Monitor the health and performance of Upwind’s production infrastructure and customer environments using Grafana, Kibana, OpenSearch and AWS-native tooling
• Investigate and troubleshoot issues across environments built on AWS, Kubernetes, Docker and EKS/ECS
• Respond to alerts and incidents, open and track cases, and drive issues to resolution with Technical Support, R&D, DevOps and Product
• Document, categorize and report incidents, and contribute to root cause analysis
• Build and improve observability coverage: dashboards, alerts, metrics and automation that reduce noise and speed up response
• Contribute to cloud infrastructure and reliability projects alongside on-call and shift work
• Help establish runbooks, processes and best practices for the US team
• Keep up with new technologies in cloud reliability, observability and security

Requirements:

• Bachelor's degree in Computer Science
• 1–4 years of hands-on experience as an SRE, cloud engineer or in a cloud monitoring role (not IT support or helpdesk)
• Hands-on experience with AWS
• Experience with observability tools such as Grafana, Kibana or OpenSearch, and a solid grasp of metrics, logging and alerting
• Proficiency in SQL (MySQL or similar) and working with databases
• Strong problem-solving and communication skills
• Self-motivated and comfortable working independently and with a global team
• US citizenship required
• Experience with GCP or Azure
• Familiarity with Kubernetes and Docker
• Experience with AWS services such as RDS and OpenSearch
• Infrastructure as code (e.g., Terraform) or scripting (Python, Bash)
• Basic knowledge of cloud security concepts