Sales Development Representative

Firefly provides an automated cloud resilience platform that helps enterprises recover from outages and cyberattacks using Infrastructure-as-Code. The Sales Development Representative will identify and qualify prospects, generate business opportunities, manage leads, and collaborate with the sales team to achieve sales targets across US and EMEA markets.

Responsibilities:

• Identify potential customers and generate new business opportunities in the US and EMEA market (with a focus on outbound motion and conference leads)
• Contact and qualify potential customers
• Set appointments and follow up on leads
• Track progress towards meeting sales goals
• Collaborate with the sales team to develop strategies for reaching sales targets
• Use customer relationship management (CRM) software, LinkedIn Sales Navigator, and a sales engagement platform (e.g., Amplemarket, Outreach) to manage and scale outbound activity
• Use AI/LLM tools (e.g., ChatGPT, Claude) to support prospecting, research, and personalized outreach
• Stay up-to-date on market trends, competition, and industry developments

Requirements:

• • Up to 1.5 years of experience as an SDR in the tech industry
• • Comfortable and experienced with cold calling as a core, daily part of prospecting
• • Experience or familiarity with DevOps / Cloud-related companies - a big advantage
• • Proficiency in customer relationship management (CRM) software
• • Working knowledge of, or willingness to quickly learn, AI/LLM tools, LinkedIn Sales Navigator, and sales engagement platforms
• • Strong verbal and written communication skills
• • Ability to build and maintain relationships with potential clients
• • Knowledge of cold calling sales techniques and strategies
• • Strong problem-solving and negotiation skills
• • Familiarity with Backup/ DevOps / or Cloud-related companies
• • Startup or high-growth environment experience