Cloud Operations Engineer II

11:11 Systems is hiring a Cloud Operations Engineer II to manage and optimize its cloud compute systems. The role covers provisioning, capacity planning, monitoring, fleet management, escalations, and customer support.

Responsibilities:

• Provide complete ownership and accountability of all responsibilities assigned regarding 11:11’s cloud compute systems
• Responsible for cluster provisioning, alert monitoring, and environmental management
• Act as an 11:11 escalation engineer for customer problems including participation in engineering on-call rotation after hours
• Provide escalation support to Level I Cloud Operations Engineers
• Manage cluster compute capacity (hosts, CPU/memory, etc.)
• Develop, track, and report KPIs associated with cloud system capacity (CPU, memory, storage, etc.)
• Provide accurate, timely and professional responses to escalated customer tickets from support. These actions ensure a good customer experience
• Follow 11:11 Systems best practices for cloud compute systems management
• Deliver superior customer service while maintaining professional relationships
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned

Requirements:

• Bachelor's degree in technical discipline or an equivalent years of work experience required
• 4+ years recent experience as a technical, hands-on, enterprise VMware administrator
• Understanding of cloud-based infrastructure services, such as BaaS, IaaS and DRaaS
• Experience working with global data center environments
• Must be legally eligible to work in the United States without visa sponsorship
• VMware VCP or VCAP certified preferred
• Extensive knowledge and experience using VMware management tools (vCenter, vCloud Director, VMware Configuration Manager, NSX) preferred
• Experience with backup and DR solutions such as Veeam and Zerto preferred