Senior Director, Product Management - FinTech

ServiceTitan is hiring a senior leader to own the strategy, P&L, partnerships, and execution of its money-in business. The role leads its payments and consumer financing product direction, commercial activation, and cross-functional operations to grow revenue and transaction volume.

Responsibilities:

• Own the multi-year strategy for ServiceTitan's money-in business — which products, which partners, which segments, and how we win
• Hold full P&L accountability: revenue targets, take rate, margin, and the levers that drive each
• Define our position in the payments and embedded finance ecosystem — how we negotiate with processors, how we structure lender programs, how we capture more on-platform volume
• Make the investment case for the fintech roadmap with executive leadership and translate strategy into a clear operating plan
• Own relationships with processors, issuing banks, lenders, and other fintech infrastructure partners — from deal structure through ongoing performance management
• Negotiate commercial agreements end-to-end, with a deep understanding of interchange economics, rev share structures, and long-term contractual flexibility
• Manage a portfolio of lending partners with an eye toward curating the strongest program for our customers and our economics
• Identify and develop new partnerships that expand product capability or distribution
• Drive the commercial activation motion — from fintech attach in the sales process through onboarding, adoption, and retention of payment volume. Drive customer acquisition, transaction volume growth, and adoption of new products in partnership with Sales and GTM teams
• Orchestrate the functions that need to move together to make this business work: sales, onboarding, customer success, operations, finance, and product
• Build the operating rhythm that keeps the team aligned and accountable to shared outcomes
• Set product direction for the money-in suite — prioritizing the roadmap against business outcomes
• Make build vs. buy vs. partner decisions with clear commercial and strategic rationale
• Ensure compliance, risk management, and regulatory requirements are integrated into product and partnership decisions

Requirements:

• 10+ years of deep domain expertise in payments, consumer financing, or both — ideally from running a business or a major business unit at a payments processor, lending company, or embedded finance provider
• Track record of P&L ownership with real revenue and margin accountability — you've set targets, explained variances, and made the hard resource calls
• Experience negotiating complex commercial agreements with processors, banks, or lenders — you understand the economics and know where the leverage is
• Operator instincts: you know how to build GTM and activation models, not just product roadmaps
• Strong cross-functional leadership — you've driven outcomes across sales, ops, and finance without relying on direct authority
• Ability to operate at the executive level internally and credibly represent ServiceTitan in senior external conversations
• Experience in a B2B2C business where distribution and activation are the hard problems, not just the technology