Field Hardware Engineer

Geotab is hiring a Field Hardware Engineer to support Video product pilots through onsite validation, diagnostics, and troubleshooting of camera and telematics systems. The role also supports controlled AI training-data collection, documents field findings, and coordinates with customers, installers, resellers, and internal teams.

Responsibilities:

• Travel to customer, partner, pilot, and test locations to validate and troubleshoot Geotab Video hardware
• Perform pre-pilot readiness checks, configuration, and validation to confirm Geotab Video systems are set up to work as intended
• Diagnose why a system is not working as intended, tracing symptoms such as video loss, missing events or connectivity drops across power, hardware, connectivity, SD cards, firmware and configuration
• Own assigned validation and diagnostic activities throughout the enterprise pilot lifecycle, from preparation through pilot closeout
• Work directly with customers, Field Service, third-party installers, resellers, and internal teams to diagnose issues, communicate evidence and coordinate resolution with the accountable owner
• Capture accurate diagnostic information, including logs, photos, vehicle details and steps to reproduce, document completed work, and communicate findings and next steps
• Escalate complex or recurring issues with clear technical details and supporting evidence, including Jira tickets for Video engineering
• Maintain readiness of mobile camera kits, tools, spare parts, and other field equipment
• Support controlled data-collection activities on designated development and test vehicles, including camera-kit installation, and safely staging and recording target driving scenarios
• Follow test procedures and data-collection instructions to produce reliable video footage and associated test-case information for the Vision team
• Identify recurring installation, hardware, or product issues and share field feedback with engineering, product, and support teams
• Act as the eyes and ears of the Video development team on site, representing Geotab professionally
• Support Video development with hands-on field and hardware work, such as prototype and accessory testing, when not supporting a pilot
• Route installation and service issues to Field Services with clear diagnostic evidence, and agree escalation contacts for each pilot
• Follow all applicable health, safety, privacy, security, and customer-site requirements
• Perform other duties as assigned

Requirements:

• Equivalent combination of education and/or work experience in related field may be substituted
• Recent graduates with strong technical fundamentals are encouraged to apply
• Willingness and ability to travel approximately 70% of the time, including internationally (United States and Canada)
• Basic knowledge of vehicle electrical systems, wiring, power connections, or automotive electronics
• Ability to use hand tools, diagnostic equipment, test equipment, and installation materials safely
• Ability to troubleshoot technical issues systematically and identify likely root causes
• Ability to read device logs and data to help diagnose issues
• Ability to follow detailed installation, calibration, testing, and data-collection procedures
• Strong attention to detail and ability to document technical work accurately
• Clear verbal and written communication skills
• Ability to work independently in the field while collaborating effectively with customers and internal teams
• Ability to safely handle customer and company equipment and maintain organized field kits
• Commitment to workplace safety, data privacy, and professional customer interactions
• Post-secondary certificate, diploma, or degree in Automotive Technology, Electrical or Electronics Technology, Mechatronics, Engineering Technology, Computer Systems, or a related field
• Familiarity with MyGeotab or Jira
• Familiarity with vehicle-mounted cameras, telematics devices, GPS equipment, networking, or connected-vehicle technology