Field Service Engineer

IBA Proton Therapy develops technology and equipment for cancer care, diagnostics, and industrial applications, including particle acceleration systems. The Field Service Engineer installs, maintains, repairs, and supports IBA Industrial systems at customer sites across the USA, Central and South America, while training customers, providing hotline support, preparing reports, and collaborating with research and development teams.

Responsibilities:

• Responsible for installing, maintaining, and repairing IBA systems at customers’ locations
• Train the customers to use equipment properly and safely
• Generate accurate reports with the appropriate level of detail
• Propose system improvements and work with IBA’s global Research & Development team (R&D) to implement changes
• IBA system installation/commissioning (requires a continuous presence on site for 4 weeks)
• Maintenance of IBA equipment (typically 1 week, Monday-Friday travel and 3 days onsite)
• Troubleshooting/Emergency (typically requires departure within 24 hours and may last between 1 to 2 weeks)
• Hotline support: During work hours, you will periodically be responsible for remotely addressing and resolving severe issues reported by the customer, serving as their first line of support. When ‘on duty,’ you must be reachable during working hours on weekdays and weekends
• Preparing for upcoming assignments, completing mission reports, and providing briefings and updates to other cross-functional teams, as needed
• Updating and improving our knowledge database and procedures, as needed

Requirements:

• Bachelor of Science (or equivalent) in Physics, Electrical Engineering, or comparable Engineering discipline or 3-5 years of related field service engineering experience
• Solid knowledge and understanding of electronics
• Understanding of High Vacuum and RF (Radio Frequency) systems
• Detail-oriented and highly accurate, with a strong sense of urgency around deadlines and a willingness to support team members in meeting shared targets
• A strong verbal and written communicator
• A collaborative team player who can also work independently and take initiative as a self-starter
• Proactive in anticipating the needs of the team and management, offering constructive feedback and practical solutions to identified issues
• Committed to adhering to policies, compliance standards, principles, and company values
• Effective at managing time and consistently achieving performance goals
• Resourceful in identifying and organizing the tools and support needed to accomplish tasks successfully
• Dedicated to continuous professional development and expanding job knowledge and expertise