Manager, Mid-Market Accounts

TPx is seeking a Manager, Mid-Market Accounts to lead a team responsible for managing and growing mid-market client relationships. The role focuses on coaching account managers, driving customer satisfaction and revenue growth, overseeing strategic account planning, managing escalations, and providing performance and sales forecasts to leadership.

Responsibilities:

• Leads, coaches, and mentors a team of mid-market account managers, modeling the TPx North Star Operating Principles and Cultural Behaviors
• Sets performance goals, conducts regular reviews, and provides feedback
• Fosters a high-performance, customer-centric culture
• Builds and maintains senior-level relationships with key enterprise clients
• Serves as an escalation point for high-stakes accounts or complex challenges
• Ensures consistent delivery of value and client satisfaction
• Consistently meets or exceeds monthly sales quota and TBR targets
• Oversees strategic account planning and execution
• Develops account expansion strategies, including upselling, cross-selling, and renewal planning
• Monitors account health and proactively addresses risks or churn indicators
• Works closely with Commercial Operations, Customer Success, Product, and Marketing teams to deliver seamless customer experiences
• Provides client insights to internal stakeholders to inform product roadmap and service improvements
• Tracks team performance against KPIs and revenue targets
• Provides regular reporting on account health, opportunities, and risks to leadership
• Provides accurate sales forecasts to senior leadership
• Performs other duties as assigned
• Up to 25% travel required including the use of a personal vehicle and domestic air travel with overnight stays

Requirements:

• • Bachelor's degree in business, marketing, or a related field or equivalent combination of education and experience
• • Minimum 5 years in account management, client success, or B2B sales, with at least 2 years in a leadership role
• • Proven experience managing and growing large, complex accounts
• • Demonstrated prior experience working for a Managed Services Provider (MSP)
• • Strong leadership, coaching, and interpersonal skills
• • Excellent communication and negotiation abilities
• • Ability to develop data-driven strategies and present business cases
• • Proficiency with CRM systems (e.g., Salesforce) and account management tools
• • Must possess a valid driver's license and a satisfactory motor vehicle record (MVR)
• • Master's degree a plus