Remote Customer Service Representative - PA RESIDENTS ONLY

ACC Premiere provides customer service experiences for consumers of well-known brands through phone, social media, live chat, email, SMS, and video platforms. The Remote Customer Service Representative will handle customer inquiries and complaints, document interactions, maintain product knowledge, and support sales and customer retention from home.

Responsibilities:

• Handle customer inquiries and complaints
• Maximize every sales opportunity by upselling and cross-selling profitable products
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

Requirements:

• Pennsylvania Residents ONLY
• Minimum of 2 years customer service experience in a call center environment
• Experience supporting luxury brand products and services
• Experience supporting home appliances
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Minimum HS diploma, college preferred
• Experience with diagnosing and troubleshooting
• Has experience supporting consumer products and/or services