Director, Site Reliability Engineering

HHAeXchange is a technology platform for home and community-based care. The Director, Site Reliability Engineering leads teams responsible for hosting services and defines and operates processes for change management, financial management, and incident response. The role also drives cloud infrastructure strategy and the organization’s transformation to an SRE and DevOps model.

Responsibilities:

• Ensure high availability, scalability, and security of cloud services across multiple geographies
• Implement and improve automation, incident management, and capacity planning practices
• Lead and mentor a team of Site Reliability Engineers and leaders. Set the vision and lead the transformation of the organization to an SRE model
• Model and lead the introduction and adoption of AI-based tools to multiply the effectivess of the team
• Integrate the technology, practices and policies of disparate organizations into a single cohesive team that supports disparate technologies and platforms with minimal variation in practice
• Develop and execute strategic plans for cloud infrastructure and operations to support business growth and acquisitions
• Oversee the management and optimization of cloud infrastructure for cost-efficiency, including structures to govern usage of Cloud and monitoring resources
• Maintain and improve monitoring, logging, and alerting systems
• Collaborate closely with product development teams to facilitate delivery of new functionality and capabilities to our SaaS platform and hosted products
• Champion and support the transformation to a DevOps culture
• Develop and manage budgets for cloud infrastructure and tooling
• Evaluate and implement new technologies and tools to enhance cloud infrastructure and operations
• Foster a culture of continuous improvement, collaboration, and innovation
• Other duties as assigned by supervisor or HHA exchange leader

Requirements:

• Bachelor's or master's degree in computer science, Engineering, or a related field
• 10+ years of experience in cloud engineering and operations, with at least 5 years in a leadership role
• Proven experience with managing large scale AWS cloud platforms
• Deep understanding of modern SRE practices and principles
• Demonstrated experience driving team transformation and change management
• Hands on experience using AI-driven tools to improve
• Experience with cloud infrastructure tools (monitoring, deployment, security)
• Excellent leadership, communication, and interpersonal skills
• Proven experience driving process and culture transformation across organizations
• Ability to work effectively with cross-functional teams and stakeholders
• Strong problem-solving and decision-making abilities