Manager, Site Reliability Engineering

The Massachusetts Medical Society is hiring a Manager, Site Reliability Engineering to lead the team responsible for the reliability, availability, and performance of its production, software delivery, and business systems. The role combines people leadership with technical decision-making and oversees incident response, observability, automation, and the organization's reliability roadmap.

Responsibilities:

• Lead the SRE reliability roadmap, including prioritization, capacity planning, backlog management, and stakeholder communication
• Partner with Cloud Architecture on infrastructure and architectural decisions and advance resilient, scalable, and self-healing design patterns
• Lead incident response and communications, including classification, escalation, technical resolution, postmortems, and tracking corrective actions through completion
• Partner with Cybersecurity and GRC to implement practical security, compliance, business continuity, and disaster-recovery controls that support reliable operations
• Establish and monitor SLIs, SLOs, SLAs, and error budgets aligned with business and operational priorities
• Manage technical vendor escalations for business systems and third-party platforms
• Lead the organization's observability capability, including instrumentation standards, alerting thresholds, monitoring coverage, and performance reporting
• Oversee CI/CD architecture, deployment standards, release engineering, and reusable self-service capabilities that enable teams to deliver safely and independently
• Manage, coach, and develop the SRE team, setting clear expectations and fostering collaboration, accountability, and continuous improvement
• Oversee the health and effectiveness of the 24/7 on-call program, including schedules, runbooks, escalation paths, and paging practices

Requirements:

• Bachelor's degree in a related field and at least six years of experience in software development, DevOps, SRE, or a related area, or an equivalent combination of education and experience
• At least two years of experience directly managing an SRE, DevOps, or infrastructure engineering team
• Hands-on experience with hybrid cloud environments and Linux and Windows systems
• Strong experience designing CI/CD pipelines, such as GitHub Actions or Jenkins, and using infrastructure-as-code tools, such as Terraform or CloudFormation
• Hands-on experience with enterprise observability tools, such as Datadog, New Relic, or Prometheus
• Experience with security and compliance practices, containerization and orchestration using Docker and Kubernetes, and scripting in Python, Bash, or PowerShell
• Strong communication, project management, and problem-solving skills, with the ability to prioritize work, collaborate in an Agile environment, and use tools such as Jira and Confluence
• Experience designing resilient, self-healing systems and automated recovery strategies
• Experience with API management platforms; MuleSoft experience is a plus