Customer Service Representative - Remote

GC Services Limited Partnership d/b/a InteLogix is hiring a Customer Service Representative to support customers with electric and gas services. The role involves answering calls, explaining billing and payment options, resolving issues, and assisting with account management.

Responsibilities:

• Respond to incoming customer calls regarding their electric and gas services
• Educate customers on billing details including explaining charges, payment options, and available assistance programs
• Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction
• Focus on first call resolution with each customer
• Identify opportunities to add additional services or upgrades that align with customer needs
• Assist customers with account management, including updates to personal information and services
• Document customer interactions in the call tracking system
• Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Perform additional duties as required by management

Requirements:

• High School Diploma or GED is required
• 1 year of customer service experience is required
• Excellent customer service experience
• Strong written and verbal communication skills
• Natural ability to empathize with customers
• Ability to project and convey a positive, concerned, and professional image to customers
• Ability to be adaptable and quickly adjust to change
• Must be able to conduct research efficiently and effectively while working within specific time constraints
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements
• Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
• Must be able to maintain a high level of confidentiality in dealing with customer information
• Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism
• 1 year of call center experience is preferred