Supply Chain Analyst

We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.

Responsibilities:

Processing RMAs and analyzing driving factors for returns

Partnering with service centers to resolve return-related issues

Resolving discrepancies via Jira cases with service centers

Validating returns and ensuring data accuracy

Filing disputes for all retail customers through their portals and processes

Identifying opportunities for process automation and efficiency improvements

Leveraging AI tools to streamline returns workflows and reporting

Required Qualifications:

6-8 years of experience in RMA processing and returns analysis (not just RMA focus but more system/process automation focus).

Experience using ERP systems, ideally Oracle

Background in consumer electronics retail operations

Strong analytical skills with ability to identify root causes of returns

Experience with process automation and workflow optimization

Familiarity with AI-powered productivity tools

Proficiency in Jira or similar case management systems

Retail compliance and dispute resolution

Story Behind the Need Business Group & Key Projects

Surrounding team & key projects Support our retail channel operations team in the AR/VR industry.

Typical Day-to-Day in the role See responsibilities in JD.

How will performance be measured? Meeting deadlines, executing tasks with accuracy, etc.

Candidate Requirements

Must-Have Skills 1 Experience using ERP systems, ideally Oracle

2 Background in consumer electronics retail operations

3 Strong analytical skills with ability to identify root causes of returns

4 Strong experience with process automation and workflow optimization

5 Familiarity with AI-powered productivity tools

6 Proficiency in Jira or similar case management systems

7 Retail compliance and dispute resolution

Years of overall experience required? 6-8 years of experience in RMA processing and returns analysis (not just RMA focus but more a system/process automation focus).

Degrees/certifications required? Bachelors degree within related fields similar to Supply Chain

Interview Process

How many rounds of interviews? For sure 1, maybe 2 if CWAM s manager needs to come in as tie-breaker

Types of Interviews Behavioral

Interview Duration 45 mins (15 mins will have a presentation and rest will be chatting about experience and doing a Q&A)

Time to review resumes 48 hours