Live Ops Manager - MARVEL Strike Force

Scopely is hiring a Live Ops Manager for its MARVEL Strike Force team. The role bridges Live Ops strategy and in-game execution by translating requirements into implementation plans, managing the implementation partner, ensuring launch readiness and content quality, and improving workflows using data and AI tools.

Responsibilities:

• Translate Strategy into Execution: Turn high-level designs for offers, events, milestones, rewards, and other Live Ops components into clear Jira tickets, configuration specifications, acceptance criteria, and implementation plans
• Manage the Implementation Partner: Prioritize, delegate, and track work across our Live Ops implementation partner, ensuring that owners, dependencies, timing, and escalation paths are clear
• Own Execution Readiness: Maintain a reliable view of upcoming launches, confirm that requirements and assets are complete, and drive issues to resolution before they create player-facing or business risk
• Provide Strategic and Value Quality Assurance: Review configured content for technical accuracy, player value, internal consistency, and alignment with the intended engagement and monetization strategy
• Coordinate Across Live Ops: Gather direction from events and monetization product managers, resolve conflicts across overlapping workstreams, and ensure that individual components reinforce the overall monthly plan
• Improve Operating Systems: Create and refine templates, checklists, documentation, and repeatable workflows that increase implementation speed, reduce errors, and make execution easier to scale
• Use Data to Inform Delivery: Use performance data and player segmentation to understand the intent behind requirements, validate implementation choices, and support post-launch reviews
• Accelerate Through Artificial Intelligence: Use artificial intelligence tools, including Codex and ChatGPT, to develop requirements, analyze data, create documentation, identify inconsistencies, and improve execution quality

Requirements:

• 3+ years experience in live operations, product operations, production, product management, or a comparable execution-focused role in mobile or free-to-play games
• A high-ownership, hardworking operating style and a strong desire to grow a career in mobile game product management
• Exceptional organization, follow-through, and attention to detail across multiple concurrent deadlines and workstreams
• Experience translating ambiguous or high-level direction into precise tickets, requirements, and acceptance criteria
• The judgment to evaluate both configuration accuracy and whether an implementation supports the intended player and business outcomes
• Comfort managing external partners or distributed implementation teams through clear delegation, prioritization, feedback, and escalation
• Strong analytical skills and comfort using data to inform events and monetization requirements
• Demonstrated comfort using artificial intelligence tools to accelerate analysis, documentation, quality assurance, and workflow improvement
• Clear written and verbal communication with product, economy, analytics, production, and implementation partners
• familiarity with Jira is strongly preferred
• Structured Query Language (SQL) proficiency is preferred
• Hands-on experience with SQL, BigQuery, Looker, or comparable analytics tools
• Experience designing milestone systems, event rewards, or progression-based monetization in a role-playing game or Hero Collector
• A deep understanding of the Marvel intellectual property and its player community