Sales Development & Training Manager

Ethos is a life insurance technology company seeking a Sales Development & Training Manager to build and deliver training, coaching, and sales script strategies for its direct-to-consumer sales agents. The role leads agent onboarding and development, supports script testing and performance insights, and enables sales managers through coaching programs.

Responsibilities:

• Training Delivery - Actively lead onboarding, ramp, and ongoing skills trainings for new and existing agents across verticals. You are the primary facilitator, not just a designer of materials
• Script Support & Execution - Help develop, test, and refine sales scripts in partnership with sales leaders, and product; train agents on script changes and reinforce adherence through live coaching
• Agent Development - Build and run onboarding curriculum and the ramp process for new agents. Lead remedial training sessions for underperforming reps and deliver coaching programs designed with the Head of Sales Development & Training
• AI Call Insights Support - Use AI transcription analysis and script adherence tools to identify coaching opportunities, then translate those insights directly into training content and live coaching sessions
• Testing & Experimentation - Help design and run structured pilots and A/B script tests; deliver training updates as scripts evolve and gather floor feedback to inform the next iteration
• Manager Enablement - Help build and deliver programs that make managers effective coaches, including supporting rollout of the "Ethos Management Philosophy" through direct training sessions with managers
• Cross-Functional Support - Bring sales floor feedback into planning conversations with the Head of Sales Development & Training and Product; translate product and script changes into clear, deliverable training content for the sales team

Requirements:

• You've delivered or built sales training/enablement programs before
• You're a builder - energized by creating training content and materials, not just executing someone else's playbook
• You think like a scientist about scripts and training - you form a hypothesis, test it, measure the result, and iterate rather than relying on gut feel or seniority
• You're highly autonomous - you take direction and support from the Head of Sales Development & Training but need minimal hand-holding to get things built and delivered
• You're comfortable being in front of a room (physical or virtual), facilitating, coaching, and engaging agents directly
• You thrive partnering closely with sales leaders and the Head of Sales Development & Training to shape and execute strategy on the ground
• ideally in a high-velocity, script-driven, or regulated sales environment