Outbound Enrollment Agent

Responsibilities

Make outbound calls to eligible health-plan members using an automated dialing system.
Follow established scripts and enrollment procedures accurately.
Engage members in professional, friendly, and conversational discussions.
Explain program benefits and enrollment opportunities clearly.
Address common questions and objections while keeping the conversation focused on enrollment.
Navigate Salesforce CRM and other required systems while speaking with members.
Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
Document call outcomes and enrollment activity accurately.
Meet established quality, productivity, and enrollment goals.
Protect member information and follow all required privacy and compliance procedures.

Qualifications

Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
Strong verbal communication and active listening skills.
Comfortable following a structured script while maintaining a natural conversation.
Ability to confidently handle questions, hesitation, and objections.
Professional, patient, and empathetic communication style.
Comfortable working with CRM systems and multiple computer applications.
Strong attention to detail and accurate documentation skills.
Ability to work independently in a remote environment.
Reliable attendance and a strong commitment to meeting performance expectations.