Systems & Network Support Assistant

Description

We are looking for a Systems & Network Support Assistant to help maintain stable, secure technology operations for an organization based in Baton Rouge, Louisiana. This Long-term Contract position is ideal for someone who enjoys hands-on support across desktop, server, and network environments while working closely with IT team members to keep infrastructure performing reliably. The role focuses on troubleshooting Microsoft-based systems, assisting with user access and directory services, and contributing to the overall health of core technology platforms.

Responsibilities:
Deliver day-to-day technical support for Windows workstations, servers, and connected network resources to resolve issues efficiently and minimize downtime.
Assist with administering Active Directory tasks such as user account maintenance, access updates, and basic group policy support.
Monitor system and network performance, identify operational concerns, and escalate or address problems before they affect business users.
Support the setup, configuration, and maintenance of Microsoft Windows Server and Windows 10 environments across the organization.
Work alongside the IT Network Administrator and Security Specialist to strengthen system reliability, user support, and infrastructure security practices.
Help deploy, troubleshoot, and maintain hardware and platform technologies, including Dell devices and Citrix-based solutions where needed.
Document support activities, recurring issues, and technical resolutions to improve service continuity and future troubleshooting efforts.

Requirements

Hands-on experience supporting Active Directory in a business environment.
Working knowledge of Microsoft Windows Server administration and support.
Proficiency in supporting and troubleshooting Microsoft Windows 10 systems.
Familiarity with Dell Technologies hardware and related support practices.
Exposure to Citrix Technologies within desktop or application delivery environments.
Understanding of core networking concepts and general server support responsibilities.
Ability to communicate technical issues clearly and collaborate effectively with IT staff and end users.

Technology Doesn't Change the World, People Do.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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