WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Sales & Service Lead is integral to the elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers.

Sales & Service Leader

Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
Continue to build the client relationship daily with our customers
Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.

Business Leader

Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

People Leader

Leads by example and inspires staff in daily operations and guest experience.
Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner

Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)

SALES AND SERVICE LEAD QUALIFICATIONS

2+ Years prior work experience in a client-centric, sales environment
Proven leadership capabilities demonstrating excellent decision making
Values feedback, receptive to receiving feedback and eager to provide
Self-motivated with a desire to achieve results and excel individually, and as a team
Excellent interpersonal and written communication skills
Aligns with and embodies ALO’s Guiding Principles
Requires constant movement in an around all areas of store
Ability to lift, push, carry or otherwise move up to 50 pounds
Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
Ability to stand and move for an entire shift

SALES AND SERVICE LEAD SCHEDULE

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

Generous ALO employee discount and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents
401K with company matching
Monthly Store Incentives
Clothing Allowance
Free yoga classes at any of our Sanctuaries (select cities)

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Sales & Service Lead - Somerset Collection

Key skills

About this role