TikTok Shop - Logistics Operation Manager

TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.

Key Responsibilities
- Design and implement cross-border logistics operating processes supporting consolidated parcel shipping, cross-border transportation, warehouse handoffs, linehaul, customs clearance, and downstream delivery coordination.
- Integrate the capabilities of multiple service providers to design logistics solutions for TikTok merchants, balancing cost efficiency, delivery timeliness, service reliability, and customer experience.
- Establish SOPs, process maps, escalation paths, and operating dashboards across each stage of the cross-border logistics flow.
- Design, monitor, and continuously refine SLAs across pickup, consolidation, linehaul, customs clearance, handoff, delivery coordination, exception handling, and service recovery.
- Manage relevant service providers, including carriers, customs brokers, warehouse partners, and other logistics vendors; drive performance reviews, issue resolution, and service improvement plans.
- Coordinate internal teams, including logistics procurement, warehouse operations, product, customer-facing teams, settlement, and customs/trade compliance, to ensure and continuously optimize service quality across the end-to-end logistics journey.
- Continuously reduce operating costs while improving service quality, delivery experience, process stability, and the merchant-facing logistics experience.
- Monitor operational performance and cost-to-serve, identify bottlenecks, lead root-cause analysis, and drive end-to-end implementation of improvement actions.
- Work closely with customs and trade compliance teams to manage clearance operations and ensure cross-border transportation flows comply with applicable customs, documentation, and regulatory requirements.

Minimum Qualification(s)
- 5+ years of experience in logistics operations, transportation management, supply chain operations, cross-border operations, or e-Commerce logistics.
- Direct experience with cross-border logistics, trucking or linehaul transportation, consolidated shipping, customs handoffs, parcel delivery, or transportation coordination.
- Strong understanding of carrier operations, warehouse handoffs, transportation milestones, SLA design, and operational exception management.
- Ability to design operating processes from zero to one and convert ambiguous business needs into executable SOPs, SLA mechanisms, and service-provider management routines.
- Strong analytical skills, including the ability to interpret logistics performance data, cost drivers, service-quality metrics, and customer-experience indicators.
- Excellent communication skills and the ability to work with cross-functional teams across operations, product, technology, strategy, customer service, settlement, legal, customs/trade compliance, and external partners.

Preferred Qualification(s)
- Experience in cross-border consolidated parcel shipping, with strong knowledge of market dynamics, provider capabilities, operating models, and cost-service benchmarks.
- Experience combining multiple logistics service providers’ capabilities into an integrated service offering for e-Commerce merchants.
- Knowledge of cross-border customs and clearance processes, transportation documentation, and customs broker coordination.
- Prior work experience at established parcel carriers, freight forwarders, cross-border logistics providers, customs brokerage firms, or other companies operating complex international or cross-border transportation networks.
- Knowledge of logistics network design, major transportation hubs, regional carrier coverage, and service-level trade-offs.
- Experience in e-commerce, marketplace logistics, fulfillment, parcel delivery, or third-party logistics environments