Product Success Manager, CoCounsel Legal

Thomson Reuters provides trusted content and technology solutions to professionals and institutions across legal, tax, accounting, compliance, government, and media. The Product Success Manager will drive adoption, value realization, outcomes, and return on investment for CoCounsel Legal customers while serving as a technical product expert. The role also develops customer and employee enablement, manages customer success activities, supports retention and growth, and partners cross-functionally on business objectives.

Responsibilities:

• Be a deep product expert on our AI-enabled CoCounsel Legal suite of products. Must be a technical expert
• Deliver all aspects of the customer success motion in combination with deep CoCounsel Legal product expertise, including, but not limited to: co-creating customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk while retaining and growing the customers' relationship with Thomson Reuters
• Serve as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements
• Develop and deliver enablement for customers in partnership to serve our digital strategy
• Develop and deliver enablement to educate Thomson Reuters employees
• Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives
• Effectively partner with all relevant internal and external partners and stakeholders
• Leverage technology tools (e.g., Salesforce, Gong, Copilot) to manage client information, pipeline, and financial forecasts accurately

Requirements:

• Bachelor's degree in a relevant field (e.g., Business, Law, Computer Science, Engineering or a related discipline)
• Demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable
• Understanding legal workflows, terminology, and common challenges
• Ability to travel 25%
• Master's degree or J.D. is a plus
• Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred
• Gong, Copilot, Claude, CoCounsel, Salesforce user experience is a plus
• Functional/technical skills in GenAI systems, AI prompting engineering, and Agentic Workflows; particularly as they apply to legal research, drafting, and analysis