Job Title: Production Support Engineer with ServiceNow

Location: Pittsburgh, PA (Onsite)

Must have skills : Production Support, ServiceNow, Jira, SRE

Job Requirements CAB and change governance Release and deployment coordination Disaster recovery and resiliency planning Incident and production support management L1/L2 and on-call coordination ServiceNow, JIRA, Confluence, SharePoint and xMatters Leadership reporting and stakeholder communication ITIL process knowledge.

Nice to have: Banking or financial services experience SRE, observability, SLIs/SLOs and error reduction Splunk, Dynatrace, Grafana or AppDynamics CI/CD and DevOps exposure Business continuity and regulatory resiliency knowledge ITIL, SRE or DR certification Coordinate and represent in CAB, Pre-CAB, LCAB, GCAB, change freeze, and weekly change governance meetings. Prepare and share weekly change reports, significant event updates, and change summaries for leadership stakeholders.

Thanks and Regards
Parthiban S

Production Support Engineer

Key skills

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