Bilingual Customer Service Admin

Maximus is seeking a Bilingual Customer Service Admin to join its State East, Appeals team in a remote role. The position handles calls from Spanish-speaking appellants, answers questions, requests documentation or clarification, supports initial case intake, and assists with case file and records management.

Responsibilities:

• Manage inbound and outbound calls that are primarily routine in nature
• Follow basic procedures and scripts, using fundamental knowledge to navigate information systems and/or MAS system along with a basic knowledge of QIC/State services
• Accurately update database systems such as, but not limited to, Word, Excel, MAS
• May assist in the processes required for medical case file creation, including, but not limited to, data entry and records management
• Assist other team members in maintaining, collecting sensitive case documents
• Aid team members with case file maintenance, including filing, retention, and labeling
• Perform other duties as may be assigned by management

Requirements:

• • High School diploma or equivalent with 2 - 4 years of experience
• • This position requires bilingual proficiency in languages as specified
• • Ability to speak, read, and write both English and Spanish clearly, professionally, and fluently
• • Ability to work a schedule between the hours of 7:00am - 5:00pm EST Monday - Friday
• • Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
• • Minimum 5mpbs upload speed
• • Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
• • Private and secure work area and adequate power source
• • Must currently and permanently reside in the Continental US
• • Must have a smartphone which will be required to log into Maximus systems
• • Current and/or prior experience assisting customers over the phone
• • Proficiency and/or understanding of appeals
• • Translation experience (including verbal and written translation as well as interpretation)