Consultant, IT Product/Implementation Business Analyst

Cardinal Health is a healthcare services and technology company supporting patient access, support services, and client engagements. The Consultant, IT Product/Implementation Business Analyst will elicit, analyze, and document requirements for technology initiatives while serving as a liaison between business stakeholders and technical teams. The role supports process analysis, solution documentation, testing, acceptance activities, and end-to-end SDLC delivery.

Responsibilities:

• Elicit, analyze, and document business, functional, and non‑functional requirements for assigned initiatives
• Manage requirement changes, ensuring traceability, version control, and auditability throughout the delivery lifecycle
• Develop clear acceptance criteria, use cases, and user stories that support design, build, and testing activities
• Ensure requirements reflect both business needs and downstream operational considerations
• Analyze current‑state and future‑state business processes, identifying gaps, dependencies, and improvement opportunities
• Create and maintain process flows, functional models, and solution documentation (e.g., workflows, wireframes where applicable)
• Understand supported applications and integrations to ensure scope completeness and proper impact analysis
• Partner with Solution Owners, Technical Leads, Project Managers, and QA to support end‑to‑end SDLC execution
• Contribute to test planning by supporting creation of test scenarios, test cases, and data aligned to requirements
• Support business acceptance activities, ensuring delivered solutions meet documented requirements and intended outcomes
• Proactively identify risks, dependencies, and requirement gaps and communicate impacts clearly
• Serve as an effective liaison between business stakeholders and technical teams
• Facilitate requirement discussions, refinement sessions, and cross‑functional meetings
• Provide clear written and verbal communication tailored to both technical and non‑technical audiences
• Communicate status, risks, and impacts in a timely and transparent manner

Requirements:

• Bachelor's degree in a related field or equivalent work experience
• 4–8 years of experience in a Business Analyst or similar role
• Proven experience gathering requirements from non technical stakeholders and partnering with technical teams
• Strong understanding of SDLC processes and the role of Business Analysis across delivery phases
• Experience working within Agile or hybrid delivery frameworks
• Strong analytical, problem solving, and critical thinking skills
• Excellent written and verbal communication skills
• Experience supporting enterprise or healthcare technology solutions
• Familiarity with Salesforce or similar CRM platforms
• Experience writing detailed test cases and supporting QA activities
• Proficiency with documentation tools and standard desktop applications (e.g., Word, Excel, PowerPoint)