Business Analyst

Conduent is seeking a Business Analyst to drive business process improvement, operational efficiency, and technology-enabled solutions. The role partners with stakeholders and technical teams to gather requirements, analyze processes and data, document solutions, and support project delivery, testing, implementation, and change management.

Responsibilities:

• Gather, analyze, and document business requirements, functional requirements, and non-functional requirements from stakeholders across departments
• Conduct stakeholder interviews, workshops, discovery sessions, and process reviews to understand current workflows, business challenges, pain points, and opportunities for improvement
• Translate business needs into clear documentation, including business requirements documents (BRDs), user stories, use cases, workflow diagrams, process maps, and other project artifacts
• Analyze data, trends, metrics, and business performance indicators to support recommendations, decision-making, and process optimization efforts
• Identify process gaps, operational bottlenecks, business risks, and automation opportunities, and recommend practical solutions that align with organizational goals
• Partner with cross-functional teams, including business users, software developers, quality assurance teams, product teams, vendors, and project managers to ensure alignment on project scope, requirements, and successful delivery
• Support project planning activities, impact assessments, feasibility analysis, risk identification, and change management initiatives
• Define acceptance criteria, assist with test case reviews, support User Acceptance Testing (UAT) activities, and validate that delivered solutions meet documented business requirements
• Prepare reports, dashboards, presentations, status updates, and executive summaries for stakeholders and leadership teams
• Assist with implementation activities, end-user training, go-live support, knowledge transfer, and post-implementation reviews

Requirements:

• Bachelor's degree in Information Systems, Computer Science, or a related field
• Minimum of two (2) years of experience in business analysis, process improvement, systems analysis, or a related discipline
• Strong analytical and problem-solving skills with the ability to evaluate data, identify trends, and translate findings into actionable business recommendations
• Experience gathering requirements and creating clear, comprehensive project and business documentation
• Strong communication, collaboration, and stakeholder management skills with the ability to explain complex concepts to both technical and non-technical audiences
• Experience using tools such as Microsoft Excel, Visio, Jira, Confluence, or similar business analysis and project management platforms
• Knowledge of the Software Development Life Cycle (SDLC) and project delivery methodologies, including Agile, Scrum, and Waterfall
• Knowledge of billing and invoicing