Principal Product Manager

WCG delivers transformational solutions that accelerate clinical research and advance human health. The Principal Product Manager drives complex product strategy, roadmap execution, and cross-functional alignment across product lines, platforms, or product families, while serving as a product subject matter expert and mentoring product team members. The role leads high-impact initiatives involving clinical research, healthcare technology, AI, analytics, and automation from discovery through launch and ongoing optimization.

Responsibilities:

• Owns and drives product strategy, roadmap development, and execution for complex product areas or cross-product initiatives
• Translates enterprise and portfolio-level strategy into clear product requirements, prioritized backlogs, and release plans
• Leads high-impact, cross-functional initiatives spanning multiple product teams, ensuring alignment, execution, and delivery success
• Acts as a senior product partner to Technology, Commercial, Customer Success, and Operations for assigned products or initiatives
• Identifies and manages product tradeoffs related to scope, timelines, resources, technical feasibility, customer impact, and business value
• Drives alignment across stakeholders, ensuring product priorities, decisions, risks, and dependencies are clearly communicated and understood
• Coordinates cross-functional dependencies to support efficient execution and delivery across multiple teams, systems, or platforms
• Discovers and validates market problems through direct client engagement, stakeholder collaboration, industry research, and analysis of customer and user needs
• Provides input to win/loss analyses, contributing to the evaluation of sales success and product profitability
• Contributes to the preparation of statements of work, RFI responses, and marketing collateral
• Provides input regarding customer-facing release notes that describe changes in business terms concerning what has changed and why
• Supports business stakeholders, implementation, operations, and sales staff on product features and enhancements on an as-needed basis
• Deeply understands customer needs and user-centric design to define internal and external customer requirements
• Produces thought leadership content for distribution via events, blogs, e-books, and other outlets
• Develops, maintains, and communicates product vision, positioning, value proposition, buyer/user personas, competitive information, and roadmaps for assigned product areas
• Leads development of AI-embedded, analytics, automation, or other advanced product capabilities where applicable, ensuring capabilities are prioritized and aligned to measurable client and business value
• Optimizes product trade-off decisions during the development process and balances near-term delivery requirements with longer-term product strategy
• Supports product launches, major enhancements, client transitions, and adoption activities to ensure successful market and client outcomes
• Participates in client meetings, product demonstrations, QBRs, trade shows, and web conferences as a product subject matter expert
• Contributes to the preparation of statements of work, RFI/RFP responses, product positioning, and go-to-market materials
• Mentors Product Management team members by sharing product management best practices, providing guidance on complex product decisions, and supporting consistency across the product discipline
• Drives continuous improvement in product processes, delivery practices, stakeholder engagement, and cross-functional collaboration
• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here

Requirements:

• Bachelor's degree or equivalent combination of education, skills, and experience to perform the job
• Minimum of 10 years of experience in product management, business analysis, or software engineering
• Minimum of 3 to 5 years of experience in clinical research, healthcare technology, AI/ML/NLP, data analytics, or related domain
• Functional understanding of the broader clinical research process, clinical operations, and/or multiple clinical software systems (e.g., clinical site support, patient engagement, safety, regulatory review, etc.)
• Demonstrated ability to lead complex product initiatives from discovery and requirements through delivery, launch, adoption, and ongoing optimization
• Proven ability to operate at both strategic and execution levels, translating product vision and business objectives into actionable roadmaps and measurable outcomes
• Demonstrated ability to make rapid and complex decisions that optimize across multiple, and at times, competing objectives
• Advanced stakeholder management, cross-functional collaboration, and influence skills, including the ability to lead without direct authority in a complex, matrixed environment
• Strong business acumen with the ability to connect product decisions to revenue growth, market expansion, adoption, retention, efficiency, or product profitability
• Results orientation, team player, and holding self and others accountable for achieving results for customers and the business
• Strong written and oral communication skills with the ability to effectively communicate technical matters to technical and non-technical individuals and to all levels of management
• Strong interpersonal and collaboration skills
• Travel requirements: 0% – 5%
• Commercial software delivery experience in a 21 CFR Part 11 validated environment is a plus
• Demonstrated experience incorporating AI, machine learning, automation, or advanced analytics capabilities into product strategy and roadmap decisions is preferred
• Experience with Agile software development methodology preferred
• Product Management certifications or certificate is a plus