Sr. Software Engineer, Site Reliability

Bloomerang provides technology and support that help nonprofit organizations increase fundraising, recruitment, and retention. The Senior Software Engineer, Site Reliability will help transform the Tier 3 Support Engineering team into a mature Site Reliability Engineering organization by improving product reliability, observability, incident response, automation, and operational efficiency.

Responsibilities:

• Own complex production support escalations and ticket triage, providing hands-on troubleshooting and resolution alongside reliability work
• Partner with Software Engineering to investigate complex production issues, identify root causes and reliability risks, and drive permanent solutions to recurring problems and defects
• Bring proven SRE practices to the team and foster proactive reliability, continuous improvement, automation, and shared ownership
• Lead incident response from triage and mitigation through recovery, root cause analysis, and blameless post-incident reviews, turning lessons learned into reliability improvements
• Build observability across products, services, and critical customer workflows using meaningful metrics, logs, traces, dashboards, and actionable alerts
• Define and mature SLIs and SLOs that measure system reliability and customer experience
• Develop synthetic monitoring for critical customer journeys to detect failures before they impact customers
• Identify sources of recurring operational toil and drive automation, tooling, process improvements, or permanent fixes that reduce manual effort
• Use AI-assisted tools and source code repositories to accelerate triage, troubleshooting, code analysis, automation, and technical investigation
• Participate in a rotating on-call schedule, primarily during business hours, with limited after-hours and weekend support

Requirements:

• Hands-on Site Reliability Engineering experience applying software engineering practices to production reliability and helping establish or mature SRE practices
• Strong knowledge of SLIs, SLOs, error budgets, observability, automation, and toil reduction
• Experience building monitoring, dashboards, alerts, and telemetry using tools such as Honeycomb, New Relic, Grafana, CloudWatch, Kibana, or similar
• Experience with production incident management, root cause analysis, blameless post-incident reviews, and corrective-action follow-through
• Strong programming and scripting skills to navigate and troubleshoot application code and build automation and operational tooling
• Strong SQL and relational database skills for production troubleshooting and safe data correction; PostgreSQL experience preferred
• Strong code literacy and debugging skills, including navigating unfamiliar codebases, understanding application flow, reviewing code and change history, and identifying potential reliability issues
• Experience troubleshooting cloud-hosted applications using source code, logs, APIs, telemetry, event streams, and databases. Comfort navigating application stacks across technologies such as PHP, .NET, and Node.js; deep expertise in each is not required
• Demonstrated experience using and embracing AI-assisted tools in day-to-day engineering workflows, including troubleshooting, code analysis, scripting, and automation
• A collaborative self-starter who tackles difficult problems, adapts to changing priorities, and challenges the status quo
• Strong communication and collaboration skills across Software Engineering, Product, Support, DevOps, and other technical teams
• This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters
• We do not offer Visa sponsorship or relocation assistance at this time
• PostgreSQL experience